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CA Internet Security Users

  • CA Internet Security Firewall must be disabled before launching Softest to take an exam.

  • You can re-enable CA Internet Security Firewall after you are finished with the exam, but it must be DISABLED again before starting a new one

Problem Description

  • CA Internet Security users will receive an error message when they try to start an exam in secure mode.

    Unable to start exam. Failure to write shell information to the registry.

How To Disable CA Internet Security Firewall

Version 5.xxx

  1. Right click on the CA icon in the system tray and select CA Personal Firewall and then select Disable CA Personal Firewall.